Does anyone have any theory which I can test or steps I can use to troubleshoot or track down the cause of this freeze? Is there anything I can run that will help me determine why the system is freezing up? I believe there is a hard crash occuring in the Windows kernel level. This is off, and the freezes still happen. This thinkpad, like many edge series thinkpads has Intel integrated graphics and AMD Radeon graphics as well.
The intel graphics are the primary graphics and all 2D apps seem to use that video driver exclusively. Installing and updating the radeon drivers has no effect on the crashes, and removing them completely has no effect on the crashes.
ZIP version of their drivers, you can download from the Intel website, quoting their readme, using the 'Have Disk' path through Windows 10 driver selection hell:. Go to step 6. During the early days of the dot com boom, our online PC maintenance tools were skyrocketing.
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It is highly recommended to always use the most recent driver version available. Try to set a system restore point before installing a device driver. Unzip the file to its folder. Do not do anything with the files in the folder. Go to the device manager, click to expand the Display Adapters device manager category. Be patient as it can take a few minutes for the driver to install. When the installation is completed, restart the PC.
Was this reply helpful? Yes No. Message 3 of 4. Thanks Paul, I'll give that a whirl. Message 4 of 4. You're very welcome. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". By using this site, you accept the Terms of Use and Rules of Participation.
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